Pulling Too Much Time

What is the biggest factor determining customer satisfaction? Price? Sure, everyone wants a great deal. Selection? Of course, variety is the spice of Life. But if you want to win hearts and minds, make the time the customer spends in the dealership as short as possible. They Don’t Pay You To Be Here Every customer [...]

Notable Quotable

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton

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