Auto Retail News

Fraud in the automotive industry is increasing at an alarming rate, making it one of the hot topics of discussion at the recent annual auto shows. While many fraud attempts are foiled before they happen, fraudsters continue to get more and more sop

Customer experience (CX) generally refers to the range of emotions and reactions a potential customer experiences throughout their interactions with a business. In a car dealership, it includes the ease and effectiveness of digital communications and

Group 1 Purchases UK’s Inchcape Group 1 Automotive entered into a definitive agreement to acquire the U.K. automotive retailing business and related owned real estate from a subsidiary of Inchcape for approximately $439 million in an all-cash tra

As we look to tell the stories about people and the products that support auto dealerships, Digital Dealer is shining the spotlight on companies that help dealers do their job more effectively. We recently interviewed Search Engines MD’s Cody Jerry

It continues to be a buyer’s market for new car customers. An analysis by Kelley Blue Book (KBB) found new-vehicle transaction prices (ATP) in March 2024 were $47,218, down 1% a year ago 5.4% from the market peak in December 2022. S KBB officials

Auto dealers are going by their gut rather then using artificial intelligence (AI) tools to make key decisions for their business. At least that is the finding Lotlinx‘s online survey of more than 2,500 automotive dealer professionals during Ma

Auto dealers and lenders recognize the need and importance advanced data technology has on their overall operations, as well as in the accuracy of managing transactions and portfolios. Since the pandemic, the integration of artificial intelligence (A

An inaugural quarterly report detailed recalls dealerships are having to deal with to begin 2024. BizzyCar, a software platform that automates recalls for auto dealerships, published their first quarterly recall report that found more than nine milli

Customer testimonial videos are a form of social proof, a powerful phenomenon where consumers look to others for opinions and advice. In recent years, social proof has become increasingly influential in shaping purchase decisions. For example, there