All you have to do is turn your head and you will see signs of lazy; the sales person fails to wait on a customer, the manager that won’t get off the desk, sales people not rushing to answer the phone, the lack of follow-up, the refusal to operate with urgency, and an overall disinterest in making the sale.

This “lazy” issue is not a normal condition and is actually caused and tolerated by management. Lazy is one of the most costly, damaging and adverse conditions inflicting your organization.

I hear management constantly say, “I can’t find motivated people.” The truth is your people operate at ‘lazy’ because they are ALLOWED to operate lazily.  Do you have a policy against lazy?

The tolerance of lazy is the THIEF of greatness.  

You wouldn’t allow your people to bring in recliners or to throw a mattress in their office and take a nap. Yet management allows them to do nothing at their desk!  When is the last time you fired a manager for allowing your people to operate at lazy?  Put in a policy that makes a public notice, LAZY NOT ALLOWED HERE – LAZY WILL NOT BE TOLERATED!

When you see lazy in any organization you should first assume:

1) People are not being trained daily.  Lazy will raise its head where people have doubts about solving problems. Experience does not stop laziness, confidence in the ability to solve problems does.

2) Management is allowing/permitting a lazy attitude into the group.  Lazy is not a normal state of operating and your group MUST make it clear that Lazy will not be allowed. Everything should be: ‘let’s move, let’s snap and pop, let’s run to the customer, run to the phone.’

Great customer service, persistent follow-up, consistent prospecting, and making those extra sales is a result of each individual knowing how to do their job like experts, being aggressive about what is expected of them, motivated on a daily basis and then being pushed to do so.

Quit taking the cop-out that people are just lazy. Instead, take responsibility for training your people so that they know how to do their job and then push them to greatness.

To counter the lazy phenomenon, put in daily 3-5 minute ‘daily’ motivational sales meetings and then require sales people and management do 2-4 segments of online skill training daily.

In addition to that, we track and measure the training against sales performance. If lazy shows up in the reports, we will see it and text the appropriate manager to make sure it gets handled. This allows our clients to set benchmarks, hold employees accountable, and, provide owners, managers, and the sales team precise solutions, so that they know exactly what they need to do to fix the problem and increase sales production.

Ask yourself these questions:

1) Are you demanding greatness in your people?

2) Do you have a policy against Lazy?

3) Are you managing expectations, measuring performance, and correcting behavior?

4) Are you providing daily motivation, sales training, and sales solutions for all levels?

If you answered, “No” to any 3 of these, your company is likely plagued by lazy.

Quit blaming your people. You have something to do with allowing lazy in your organization. Call 800-368-5771, and we will show you the solution!