WESTLAKE VILLAGE, Calif. — Auto insurance claimants who incur a total vehicle loss are notably less satisfied with the claims experience than are claimants who incur a repairable vehicle claim, according to the J.D. Power and Associates 2011 U.S. Auto Claims Satisfaction Study(SM) released today. Satisfaction averages 811 on a 1,000-point scale among claimants with [...]
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