Dealers can attract snowed-in shoppers with full-featured websites

Posted on January 4th, 2012 by Ryan Soffa in Dealer Management, Sales Management, Sales Strategies, Social Media, Technology

With the harsh change in weather in parts of the country, dealers may see some decline in traffic to their dealerships. Luckily for dealers, online showrooms have zero traffic jams (we won’t discuss potential site performance issues right now), and it doesn’t snow there either.

Recently, the news media announced that this year’s Cyber Monday was the most profitable on record, showing that consumers are wholeheartedly embracing online shopping. And while some consumers may be completing big ticket item purchases completely online, the majority starts the shopping process on the Internet, even if they end up in a showroom for the final details.

This winter, consider these tips to get your online showroom in the shop-from-home spirit:

  • Sell more cars and trucks by creating and maintaining a customized website that represents your dealership’s unique flavor.
  • Differentiate your site with custom built pages and multimedia that will make your site stand out. Post your advertisements and highlight your dealership with images and video so online shoppers see and experience vehicles and the dealership personalities as if they were in the showroom.
  • Capture more high-quality referrals by displaying custom offers, vehicle incentives as well as lead submission forms and coupons. Updating these features frequently show online shoppers that you care about your virtual customers, too.

With technology constantly changing, the relationship between dealers and consumers can become more personalized and consistent with available technology. The stress of winter weather shouldn’t prevent the line of communication from continuing if customers are not coming in person to the showroom. By making sure your website offers almost everything you have in the showroom, customers can come to your door well-prepared and ready to make a purchase.

Ryan Soffa, Vice President of Product Development at FordDirect, has worked in the automotive industry for his entire career. Soffa has experience working on the retail, wholesale, and third-party sides of the industry with experience in both dealership and manufacturing. Before joining FordDirect, he held various positions in the retail automotive marketplace and American Dealer Services, a finance and insurance services technology start-up. He received his bachelor's degree in business administration and automotive marketing from Northwood University.

You can email Ryan at rsoffa@dealer-communications.com

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