From Stratosphere Studio: Do online reviews matter for your service department?
Before any potential customers open your doors, they will have usually spent a portion of their time researching whether your shop is the right fit for them. Perhaps they’ve consulted their friends, family, and co-workers. Maybe they’ve taken a look at your website, along with the websites of your competitors. Maybe their insurance company has included your shop on a list for them to choose from. No matter how people are making the decision to come to your body shop, what’s important is that you develop a solid reputation in every area you can.
So you might be wondering what kind of impact online reviews can have on your business. The truth is that they are very important. Check out this infographic from AutoBody-Review.com…