The Vanishing Customer: Why Dealerships Are Losing Customers Without Knowing It
The biggest challenge dealers face today when it comes to retention isn’t the angry customer, the negative review,…
News July 21Latest in: Leadership
Your Customer Has a New Edge. An AI Operating System is the Answer.
The customer walking into your store this week may already know the repair estimate, the market price, and…
News July 20
The Dealer’s Dilemma: Staying Involved Without Getting in the Way
“My Dad won’t let go,” “My kid is not pushing me out,” “My father disrupts everything I’m trying…
News July 16
The Hidden Data Gaps Limiting Dealership Marketing Performance
With years of sales and service records, email lists, campaign history, email engagement, and thousands of customer profiles,…
News July 14
Why the Lump Sum Auto Protection Model Is Under Pressure and What Dealers Should Be Doing About It Now
It happened to software. Then music. Then television, fitness, meal delivery, and eventually to automobile ownership itself. The…
News July 9
F&I Fraud Starts Before the Paperwork Is Done
Every dealer knows the feeling. The credit application looks clean. The payoff checks out. Everything on paper points…
News July 7
Flawed Dealer Process Is Threatening Today’s Vehicle Acquisition Strategy
Across dealer roundtables and 20 groups, a quiet but persistent frustration has taken hold. Dealers who have been…
News June 25
Credit Unions Can Help Dealers Win the Middle Market
The auto market is splitting. On one side, affluent buyers continue to purchase vehicles despite higher prices and…
News June 24
Fixed Ops is the Opportunity Dealers Can’t Afford to Miss
For a long time, fixed ops was treated like the back half of the dealership. That mindset does…
News June 23
The Hidden Cost of No-Shows (and How Better Pre-Visit Communication Fixes It)
Dealerships don’t have a “simple” no-show problem. Operationally, they have a frustrating continuity problem. A customer could book…
News June 22
